PRIVACY POLICY
LAST UPDATED: JULY 2024
This Privacy Policy explains how With Me Nutrition (referred to as "the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase from withme.shop (the "Site"), or otherwise communicate with us (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" refer to users of the Services, whether you are a customer, website visitor, or another individual whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you consent to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please refrain from using or accessing any of the Services.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. Revised versions of the Privacy Policy will be posted on the Site, accompanied by an updated "Last Updated" date. We will also take any steps required by applicable law to notify you of significant changes.
HOW WE COLLECT INFORMATION
To provide the Services, we collect, and have collected over the past 12 months, personal information about you from a variety of sources. The type of information we collect and use depends on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to:
Communicate with you.
Provide the Services.
Comply with legal obligations.
Enforce terms of service.
Protect and defend the Services, our rights, and the rights of our users or others.
WHAT PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with our Site and Services. "Personal information" refers to any information that identifies, relates to, describes, or can be associated with you. The following sections detail the types of personal information we collect.
Information We Collect Directly from You
We collect information you provide directly to us through the Services, including:
Basic Contact Details: Name, address, phone number, email.
Order Information: Name, billing and shipping address, payment confirmation, email, and phone number.
Account Information: Username, password, and security questions.
Shopping Information: Items viewed, added to your cart, or saved to your wishlist.
Customer Support Information: Any details shared when communicating with us, such as messages sent through the Services.
Some features of the Services may require specific personal information. Choosing not to provide this information may limit your ability to use certain features.
We also automatically collect information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies ("Cookies"). Usage Data includes details like your IP address, browser and device information, network connection, and activity on the Site.
INFORMATION WE OBTAIN FROM THIRD PARTIES
We may also collect information about you from third-party sources, such as:
Service Providers: Companies supporting our Site and Services (e.g., Shopify).
Payment Processors: Providers collecting payment details (e.g., bank account, credit/debit card information, billing address) to process transactions.
Online Tracking Technologies: Information gathered by third parties through pixels, web beacons, software developer kits, and cookies when you interact with our Site, emails, or advertisements.
Any information obtained from third parties will be handled according to this Privacy Policy. However, we are not responsible for the accuracy of third-party information or their policies and practices. For more details, see the section on Third-Party Websites and Links.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes:
Providing Products and Services
To fulfill our contract with you, we use your information to:
Process payments.
Fulfill orders.
Notify you about your account, purchases, returns, and transactions.
Manage your account.
Arrange shipping and facilitate returns or exchanges.
Enable product reviews.
Marketing and Advertising
We may use your information for marketing purposes, such as:
Sending promotional communications via email, text, or mail.
Showing tailored advertisements for products or services.
Personalizing your experience on our Site and other platforms.
Security and Fraud Prevention
Your information helps us detect and address potential fraudulent, illegal, or malicious activity. If you create an account, it is your responsibility to safeguard your login credentials. Do not share your username, password, or other access details. If you suspect your account has been compromised, please contact us immediately.
Customer Support and Communication
We use your information to respond to your inquiries, improve our Services, and maintain our business relationship with you.
COOKIES
Like many websites, we use cookies to enhance your experience on our Site and Services. For detailed information about cookies used by Shopify, visit Shopify's Cookie Policy.
Cookies help us:
Remember your preferences and actions.
Run analytics to understand user behavior.
Optimize and improve the Services.
We may also allow third-party service providers to use cookies to tailor advertisements and improve the functionality of our Site.
Managing Cookies
Most browsers accept cookies by default, but you can adjust your browser settings to remove or block them. Please note that blocking cookies may negatively affect your experience and prevent certain features or functions of the Services from working properly. Additionally, blocking cookies may not completely prevent third parties from collecting information through online tracking technologies.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
Category Categories of Recipients
Identifiers such as basic contact details and certain order and account information
Commercial information such as order information, shopping information and customer support information
Internet or other similar network activity, such as Usage Data
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
USER GENERATED CONTENT
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone. We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
3rd PARTY WEBSITES & LINKS
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
CHILDREN'S DATA
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law. We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
INTERNATIONAL USERS
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection
CONTACT
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, or email us at support@withme.shop
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